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Q&A's, Contacts and Shipping

 

 

 

 

 

     

How Can Smart Women Supplements Help You?

Identify your question or concern and we will provide you with an answer

Does RBC Life Sciences ship to countries outside of the U.S.?

RBC Life Sciences ships Internationally and has offices located worldwide. Shipping and handling expenses depend on the distance to your destination and the total weight of your order. Shipping costs are calculated automatically for destinations within the following countries: USA, Canada, UK, Australia, Austria, Brazil, Chile, Germany, Ireland, Japan, Mexico, Norway, Puerto Rico, Singapore, Sweden, Switzerland and Taiwan.

How much are your shipping expenses?

Automatic shipping costs are calculated for you during the ordering process. When you are ready to the checkout area, submit your full destination address and our web site will then give you a grand total of the order including shipping costs.

If you decide to submit the order for processing, you can then finally enter your credit card information. If your country is not listed above, please contact us for further assistance if needed.

Do you offer wholesale prices or volume discounts?

Yes, we offer wholesale prices to all who sign up as a RBC Life Sciences Affiliate. If you will be purchasing 10 or more items you will qualify for wholesale pricing. Please contact us for wholesale order inquiries.

What methods of payment do you accept?

We accept Visa, MasterCard, American Express and Discover.

To pay via check or money order, please contact us for instructions.
Call us direct for assisitance at 1(800)722-0444

What happens after I place my order?

Your order will be processed within the next business day. Once your order has been shipped
(usually within 1-5 business days), you will receive an e-mail confirming shipment.

If you provided your correct e-mail address upon submitting your order, we will e-mail you a tracking number once your order ships.

What is your privacy policy?

We take precautions to protect your information. When you submit sensitive information via the Smart Women Supplements website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is digitally encrypted and transmitted to us using industry standard Secure Sockets Layer (SSL) encryption technology.

This information is never sent over the public network and is available only to RBC Life Sciences. You can verify your shopping session is secure during the "check-out" procedure by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Privacy Notice

This privacy notice discloses the privacy practices for RBC Life Sciences. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared
  2. What choices are available to you regarding the use of your data
  3. The security procedures in place to protect the misuse of your information
  4. How you can correct any inaccuracies in the information
  5. Information Collection, Use, and Sharing

We are the sole owners of the information collected on our websites. We only have access to/collect information that you voluntarily provide us via email, online check-out process, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than specific organizations that we work with during the process of fulfilling your order (e.g. shippers).

In these situations, RBC Life Sciences has familiarized ourselves with these companies privacy policies and at the time of review, the policies appear consistent with our own Privacy Policies. RBC Life Sciences endeavors to periodically review these policies to verify this consistency.

During the order confirmation process, we provide customers with the opportunity to be contacted via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Customers who opt out of this option, will not be contacted.

Your Access to and Control Over Information - You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

If you feel that we are not abiding by this privacy policy, you should contact us at
info @ smartwomensupplements.com

What is your guarantee and return policy?

RBC Life Sciences is dedicated to providing both great products and excellent customer service.  RBC Life Sciences is dedicated to providing both great products and excellent customer service.  If you have questions about your order or any of RBC Life Sciences’s products, please call our Customer Service Department at
(800) 350-9497

Returns Procedures

To return or exchange product for any reason, please follow the steps below:

  • Please carefully read our Return and Exchange Policies below to determine if you qualify for a refund or exchange
  • Obtain a return authorization number from Customer Service within sixty (60) days of receipt of the product
  • Any product returned without prior authorization will be returned to the sender
  • Print the return authorization number clearly on the outside of the package
  • Fill out the form on the back of the packing slip and enclose it with your return

In the event of a company error, Customer Service will issue an Authorized Return Service (ARS) tag that allows you to ship the package at no expense

Please send returns to:

U.S.:
RBC Life Sciences, Returns Department
C/O SmartWomenSupplements.com
2301 Crown Court
Irving, TX 75038 
     
Canada:
RBC Life Sciences, Returns Department
C/O SmartWomenSupplements.com
#14 7541 Conway Ave.
Burnaby, BC V5E2P7
 
WE RECOMMEND USING A TRACEABLE SHIPPING METHOD WHEN RETURNING ANY RBC PRODUCT. 
IF RETURNING PRODUCTS BY US MAIL, PLEASE USE EITHER REGISTERED, CERTIFIED, OR RETURN RECEIPT MAIL.

ROYAL BODYCARE IS NOT RESPONSIBLE FOR LOST OR DAMAGED ITEMS.
 

How may I contact you for additional assistance?

E-mail Address:    info @ rbclifesciences.org


Mailing Address:

U.S.:
RBC Life Sciences
C/O SmartWomenSupplements.com
2301 Crown Court
Irving, TX 75038 
     
Canada:
RBC Life Sciences
C/O SmartWomenSupplements.com
#14 7541 Conway Ave.
Burnaby, BC V5E2P7
 
Toll-Free US 1(800)722-0444
Customer Service Canada 1(800) 567-5433
Please state your call in ID# 807937

 

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